Evidence captured automatically on every order. AI-drafted dispute letters in one click. Risk scoring before the chargeback hits.
No credit card required · Setup in 60 seconds
By the time a chargeback lands, your evidence has already vanished.
Your return policy has been updated 3 times since the order was placed. The version the customer agreed to? Gone.
Your product page description and photos have changed since fulfillment. No snapshot. No proof they got what they ordered.
"They never contacted us." But they did — three times. Now those threads are buried in Gorgias, Zendesk, or your inbox.
Three steps. Zero manual work. Full protection from day one.
Add Chargeback Shield from the Shopify App Store. Evidence collection starts immediately — no config required.
For every order: delivery proof, IP address, device fingerprint, policy snapshot, product photos, and customer comms. All 6 categories. Automatic.
Our dispute specialist reviews your evidence and drafts a professional, reason-code-specific letter pre-filled and ready to submit. One click to send.
Every feature designed to close the gap between "I have proof" and "I won."
Auto-captures orders, fulfillment proofs, policy snapshots, product photos, customer comms, and IP/device data the moment every order is placed.
Our system reads the reason code, pulls your evidence, and drafts a professional dispute response. Every letter tailored to why the bank is asking.
Flag high-risk orders before you ship. Real-time scoring at checkout catches fraud patterns before they become chargebacks.
No copy-pasting into bank portals. Send your dispute response directly to Shopify from the dashboard. Evidence attached automatically.
Others give you a vault. We give you a vault and an attorney.
Install Free on ShopifyStart free. No credit card required.
For merchants getting started
For merchants who fight to win
Maximum protection & prevention
All plans include a 14-day free trial on paid features. No credit card required.
"I used to lose 2–3 chargebacks a month just because I couldn't find my evidence in time. Now everything's captured automatically. Haven't lost one in 4 months."
"The AI letters are scary good. It knew the exact reason code and cited our delivery confirmation with timestamps. The bank reversed the chargeback in 6 days."
"Risk scoring flagged a $1,800 order before we shipped. It was a stolen card. That feature alone paid for years of Pro+ subscription."
Don't wait
Install Chargeback Shield free — takes 60 seconds. Evidence collection starts the moment you install.
Free forever on up to 10 disputes/month · No credit card required